Acer: About Acer

Introduction

Established in 1990, Acer Sales & Services Sdn Bhd has over 400 employees nationwide - managing, marketing

and supporting a full range of personal and commercial computer systems in Malaysia.

With customers from large corporations to government agencies, from educational institutions to small businesses

and home users, Acer has successfully achieved these recognitions:

No.1 Total PC Shipment in Malaysia for 2009 (Source: Gartner Dataquest Report 2009)
No.1 Notebook in Malaysia for 2009 (Souce: Gartner Dataquest Report 2009)
No.1 Mobile Computers in Malaysia for 2009 (Source: Gfk's Retail Audit Data Jan - Dec 2009)
No.1 Desktop Personal Computers in Malaysia for 2009 (Source: Gfk's Retail Audit Data Jan - Dec 2009)
No.1 Notebook in Malaysia for 2008 (Souce: Gartner Dataquest Report 2008)
No.1 Notebook in Malaysia for 2007 (Souce: Gartner Dataquest Report 2007)
No.1 Consumer Portable PC in Malaysia for 2007 (Source: Gfk's Retail Audit Data Jan - Dec 2007)
Voted as the No.1 Computer Superbrand 1999, Gold Status Computer Superbrand 2000-2005 & "Trusted Brand"

With its headquarters in Kuala Lumpur and 14 autonomous branches nationwide of an extensive distribution network,

we are ready to provide superior technical support and logistics services in order to bring the customer experience

to the next level.

Core Philosophy

We believe in the importance of Innovation and Care. We are committed to continuously deliver products that are

dependable and easy to use, supported by professional after-sales services. Our philosophy is further realized by

Empowering Technology - Acer’s current theme that represents the integration of hardware, software and services,

enabling our customers to enjoy the full experience of owning an Acer.

Products

We are proud to deliver a remarkable array of products:

Services

Acer offers not just lower cost of ownership and investment protection, but also the assurance that there is an

Acer office and Customer Service Center near you. In Malaysia, Acer has implemented an outstanding service

infrastructure that allows us to respond to our customers promptly and effectively, before and after sales.

Commitment

Acer’s commitment in offering customer total peace of mind three different ways:

Acer Local Warranty - our standard one/two-year coverage as outlined in the warranty card.
International Traveler’s Warranty - designed to cater to the needs of frequent travelers.
Acer Extended Warranty - ensures Acer customers that they can always count on Acer Highpoint Service

Highpoint Service Network

Highpoint Service Network Sdn Bhd is Acer's subsidiary with ISO 9001:2000 certification and the official IT service

provider for all Acer products sold in the country. Highpoint Service Network's corporate office in Sime UEP Industrial

Park is the hub serving a nationwide network of 16 Customer Service Centers, specializing in professional technical

support service, warranty and maintenance contracts.

Awards and Accolodes

Our exemplary strategies and management has earned us more than mere mentions.

Throughout the years, our products have consistently been acclaimed for their high quality, smart design

as well as for their great value.

Acer